Legacy Support-only plans are being retired in favour of Suite, raising the effective entry price for ticket-only customers.
Before
Support Team/Professional standalone
After
Suite Team/Growth/Professional (higher entry point)
Zendesk is consolidating standalone Support plans into its Suite packaging. Customers who only needed ticketing will migrate to a broader (and pricier) bundle. Confirm which Suite tier preserves your current entitlements before accepting the migration quote.